In the first instance you should obtain and follow advice given by the Foreign and Commonwealth Office (FCO) and local or UK health authorities.
Where you have a query that relates to your travel plans, you must contact your tour operator, airline, accommodation provider or other travel companies to discuss options such as refunds, amendments or postponements.
FCO advice can be found at www.gov.uk/foreign-travel-advice
For trips involving a stopover in an area for which there is a FCO directive in place, you should check with your travel provider to see if they can change your itinerary.
For trips to countries where there has been an outbreak of Coronavirus, but for which no FCO directive is in place, you must contact your travel provider to see if they can assist you with amending your trip.
While we appreciate that you may no longer wish to travel, your insurance will not cover a cancellation claim in these circumstances.
Please check your policy terms and conditions to see what cover applies and how much you may be able to claim.